Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rtxsports.de. Please note that returns will need to be sent to the following address: Würffelstrasse 9a, 21073 Hamburg, Germany.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@rtxsports.de.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@rtxsports.de.

RTX Sports Return and Refund Policy

At RTX Sports, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, you may return or exchange it under the following conditions:

Returns

1. Unopened Items:

  • You may return any unopened product within 30 days of delivery for a full refund.

  • The item must be in its original packaging and condition.

  • Delivery charges are non-refundable.

2. Opened Items:

  • Opened items can be returned within 30 days if they are in a saleable condition with original packaging and accessories.

  • The purchase price of the item will be refunded, excluding delivery charges.

3. Change of Mind / Ordered by Mistake:

  • If you wish to return an item due to a change of mind or because it was ordered by mistake, you may do so within 30 days of delivery.

  • A refund will be provided, but delivery charges are non-refundable.

4. Damaged or Defective Items:

  • If you receive a damaged or defective product, please contact us immediately with pictures of the damage.

  • We will arrange for an exchange or refund after reviewing the claim.

5. Incorrect Items Received:

  • If you receive an incorrect item, please contact us with pictures of the product.

  • We will provide a replacement or issue a refund.

6. Warranty Returns:

  • All RTX Sports products are covered by a 90-day warranty against material and workmanship defects.

  • If a defect is found within the warranty period, we will repair or replace the item.

Refunds

  • Refunds will be issued to the original payment method used for the purchase.

  • Once the returned item is received and inspected, the refund will be processed within 5-7 business days.

  • Refunds will not include delivery charges unless the return is due to an error on our part (e.g., incorrect item, defective product).

Return Process

  1. Contact our customer service team to initiate a return request.

  2. Pack the item securely in its original packaging.

  3. Include the original invoice or return form stating the reason for return.

  4. Ship the item to the provided return address.

  5. Upon receipt and inspection, we will process the refund or exchange.

Return Shipping Costs

  • We provide a free return shipping label for the following cases:

    • Wrong item, color, or size received.

    • Customer canceled but the item was dispatched late.

    • Product is not as described.

  • In all other cases, the customer is responsible for return shipping costs.

For any questions or concerns regarding our Return and Refund Policy, please contact us.